Refund Policy

Products

Please note we do not refund for products purchased. We will offer a store credit or exchange if product is returned within 2 weeks, un-opened and in it’s original packaging.

Procedures

As there is no guarantee with any procedures it is essential that the patient understands procedures are not an exact science. Every person is different and may react differently. Whatever the outcome, the service has been provided, and it is therefore not possible for East Coast Laser & Cosmedic or the consulting doctor/therapist to refund procedure fees. This is non-negotiable. ECL Cosmedic will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.