Bookings, Cancellation and Rescheduling Policy
A missed appointment is a loss to three (3) people, the client who missed the valuable time, another client who could have used the valuable time and the Clinician who was fully staffed and prepared for the treatment.
Please be considerate of others and provide at least 24 hours notice to cancel or reschedule your appointment.
Please bear in mind that East Coast Laser & Cosmedic maintains a lengthy waiting list for clients who would prefer to come in at more convenient times. By advising our team of your availability you will be assisting the smooth operation of treatments performed at ECL Cosmedic.
A treatment will be forfeited if less than 24 hours or no notice is provided to cancel/reschedule an appointment. We strongly encourage providing as much notice as possible to avoid inconveniencing our other clients and staff.
ECL Cosmedic provide you a courtesy reminder regarding your appointment date and time prior to your treatment via SMS.
All bookings made online require a non-refundable deposit of 20% to secure your appointment.
Cancellations made more than 24 hours prior to the appointment may be eligible for a deposit refund. Please contact ECL Cosmedic to discuss this if required.